"I pulled into the Runcible this morning and was greeted by a 9-month-old baby whose first word had undoubtedly been ""Toga"" and who has learned to recognize the word on water bottles. Mom explained that her husband owned Toga and I joked, ""Really? I need a front derailleur adjustment."" I insisted that it was not urgent, but Dave, owner of Toga, came out and in between bites of breakfast and sips of coffee, spent ten minutes fixing my derailleur and tightening my brake cables while he was at it. This is the same guy who went out of his way to get Colleen a new tire when hers exploded at the Runcible a few weeks ago.
What excellent customer service! In the ongoing debate about the best bike shop, let's keep Toga on the list of contenders.
And FYI, Dave said that Toga intends to soon introduce an emergency roadside assistance program."